Refund policy

Introduction

This Refund Policy is provided by Litefar ("Company", "we", "us", or "our") and applies to all purchases made through our website https://litefar.com/ ("Website"). This policy outlines the conditions under which refunds will be granted, the process for requesting a refund, and other important information.

Deposit Refund

At Litefar, customer satisfaction is our top priority. We offer a 100% refundable deposit policy to provide flexibility and confidence in your purchase.

1. Eligibility for Refund:

  • Each user who pays a deposit is entitled to a full refund. The refund request must be made within one month from the date of purchase.
  • Refund requests made after one month period will be considered on a case-by-case basis.

2. Refund Process:

  • To initiate a refund request, please contact us at hello@litefar.com with your order details.
  • Our team will review your request and process the refund promptly.
  • Refunds will be issued to the original payment method within 10 business days of approval.

Transparency Guarantee

Litefar is committed to maintaining transparency throughout our entire campaign. We ensure that you are kept informed about every aspect of our operations.

3. Communication:

  • We will provide regular updates on product development, timelines, and any changes that may occur.
  • Any significant updates will be communicated via email and posted on our Website.

4. Access to Information:

  • You have the right to request information about the status of your order at any time.
  • For inquiries, please contact us at hello@litefar.com.

Secure Payment

Ensuring the security of your financial information is a priority for us.

5. Payment Processing:

  • All transactions on our platform are securely processed by STRIPE.
  • Payment information is encrypted and protected during transmission.

6. Data Protection:

  • We adhere to strict data protection policies to safeguard your personal and financial information.
  • For more details, please refer to our Privacy Policy on our Website.

Exceptions

While we strive to accommodate all refund requests, there are certain situations where refunds may not be granted:

7. Non-Refundable Items:

  • Customized products or services that have been specifically tailored for you.
  • Products that have been used or damaged after delivery.

Contact Information

For further information or assistance with your refund request, please contact us at:

Thank you for choosing Litefar. We value your trust and are dedicated to providing you with exceptional service and support.